Track my order

Enter your order name and the email address you used to purchase your order to view the current status and history of your order. You will find both of these on the purchase receipt that was emailed to you on completing the purchase.

Need help with your order?

My order has been marked 'delivered' but I haven't received it?

We are sorry to hear that this has happened. Please get in touch with us we'll try to find out what has happened to your order. Please make sure to have your order number and email address handy.

How long will it take to receive my custom cushion?

At Cushion House Australia, our experienced in-house team aim to complete your custom cushion order and have it shipped to you as quickly as possible. We are highly committed to completing your order in the smallest possible timeframe without ever compromising on quality.

All of our custom-made cushions are hand-made by our talented team to meet your exact requirements. The usual time frame for delivery is roughly three weeks from the date you placed the order. 

We understand that sometimes you may require your custom-made cushion earlier. If you do require your cushion urgently, please contact our customer service team directly.

Still have an unanswered question?

The team at Cushion House Australia has a wealth of personal knowledge and many years of experience within the upholstery sector. From the moment you place an order, we will keep in regular communication throughout the manufacturing process so you have complete peace of mind.

If you still have an unanswered question, feel free to contact customer support by calling 1300 781 007, emailing or sending through an online enquiry. We’re happy to help you with any questions you may have regarding our custom-made cushions