Frequently asked questions

Frequently asked questions:

Ordering Online Cushions Made Easy!

We’re more than happy to answer your questions if the answer is not here feel free to drop us a call or email our customer support team where we’ll be happy to answer any questions you may have regarding your custom made cushions.

1, How much does it cost to have custom made cushions?

It’s not possible to give you an accurate cost on having your cushions custom made without having your measurements. We do offer very competitive prices and can offer solutions for having new cushions made to suit everyone’s budget. Request a no obligation quote.

2, How long will it take to have my cushions delivered?

Custom made cushions are a bespoke product and are not an off the shelf item. Our usual lead time is 3 weeks from receipt of your order subject to your fabric being available ex stock and we will advise immediately (on a very rare occasion) if there is delay on fabric availability.

3, Can I use my own fabric for my cushions to be re-upholstered?

Yes, we are able to offer a making up service in customers’ own fabric however we would advise that you a certain it is a suitable upholstery fabric. Our fabrics are all guaranteed and outdoor fabrics which are to be used for Alfresco and patio areas have all been tested to stand the test of time and are fade resistant and mildew resistant.

4, Is there any other fabrics available other than the ones that are shown on your website?

Yes, there is a vast range of suppliers of fabrics and we have listed the links to our other recommended suppliers pages for you to choose a suitable style and design to suit your indoor or outdoor living area. We have only listed our most popular fabrics due to the wide choice available.

5, Can I only order online?

Although the vast majority of our orders are online cushion orders, you are also welcome to visit our work premises should you live in Western Australia where we will be happy to discuss any requirements you may have with your furniture.

6, Do you only do outdoor seat cushions?

We offer custom made cushions for any type of furniture whether it be alfresco seat cushion covers or sofa cushion covers We’ve got it covered! we are experts in the upholstery and re-upholstery field.

7, I would like to see the fabric first is that possible?

We offer free fabric samples for all of our fabrics and are happy to post to you no obligation.

8, How do I pay?

We offer many payment methods from traditional bank transfer, to Paypal which is one of the safest and widely used methods of payment and we can also take Visa or Mastercard payments either via phone or through our secure online payment service.

9, How will my order be shipped?

We only use reputable couriers to deliver our products so we have the peace of mind they leave Cushion House and arrive safely to their new home in the exact perfect condition.