Frequently asked questions

Frequently asked questions:

Where Are Cushion House Australia’s Cushions Made?
All of our custom-made cushions are 100.0% manufactured here in Australia. Cushion House Australia is recognised by the ‘Made in Australia’ campaign, meaning our customers can be satisfied that they are buying a genuine Australian-made product. To ensure that we consistently deliver a high-quality end product, Cushion House Australia have stringent quality control and workmanship procedures in place. All of our custom cushions are also backed with a lifetime warranty, guaranteeing that you will have a high-quality product that will last for many years to come. 
How Thick Should I Make My Custom Bench Cushion?
We often receive questions about the standard thickness for custom-made cushions. It actually comes down to personal preference as cushion thickness is primarily driven by design taste and functionality. However, we have found that around the 60mm – 100mm mark is typically the most popular choice for bench seat cushions. 
How Do I Find Out My Custom Cushion Measurements? 
When replacing a cushion, the first thing you need to understand is that standard cushion sizes vary greatly. It’s close to impossible for a cushion manufacturer to craft a replacement cushion without first obtaining accurate cushion measurements. Therefore, your ability to measure your old cushion correctly is pivotal in determining the fit of your final product. Here are some handy tips to help you measure:
  • First and foremost, familiarise yourself with cushion size charts so that you know exactly what you need to measure.
  • Remove the cover from your old cushion and place it down on a flat, smooth surface.
  • When measuring, we recommend using a straight-edge ruler or measuring tape.
  • Measure the length and width of the cover from seam to seam. The sewing seam provides the most accurate measurement. 
    • If your cushions are rectangular or square, the full dimensions would have been measured correctly through the seams. However, for T or L-shaped cushions, the greatest width and length of the cushion should be measured first, while the front portion of the cover is measured ear-to-ear later. 
What Are the Dimensions Required For a Custom-Made Bench Seat Cushion?
Depth (Thickness)
  • Depth is the top to bottom measurement of the cushion.
  • The most popular thickness for custom bench seat cushions is between 60mm and 100mm.
  • As a general rule, the thicker the cushion, the longer the cushion will be able to provide comfortable support.
Length
  • Length is the front to back measurement of the cushion. 
  • Remember to measure both the front side and back side of the cushion as some cushions can have variance.
Width
  • Width is the left to right measurement of the cushion. A zipper will also be placed along the width of the cushion. 
What Depth Should My Custom Cushion Be?
As a general guide, we recommend the following depth for each cushion type:
  • Dining Seat Cushions: 50mm – 75mm 
  • Lounge Chairs/Alfresco Seat Cushions: 75mm – 125mm
  • Window Seat Cushions: 60mm- 100mm
  • Bench Seat Cushions: 60mm- 100mm
  • Day Bed Cushions: 100mm – 150mm
  • Sun Lounge Cushions: 50mm – 75mm
Will My Bench Seat Cushion Need Ties/Fasteners?
If you believe that your bench seat cushion will get a lot of use, you may want to consider ties to keep it in place and prevent sliding. Our cushion ties are approximately 300mm long. If you would like your bench seat cushion’s ties to be longer, or you would like to specify an alternate location for your ties, you can indicate this in the ‘order notes’ when placing an order.  Usually, the most functional placement of cushion ties is in close proximity to the uprights or corner posts of the furniture on which they are being placed. 
Are All Custom Bench Seat Cushions Made With Zippers?
Unless you specify otherwise, all of Cushion House Australia’s custom bench seat cushions will include a zipper. Our zippers come in white, black or beige colourways and are used appropriately with fabrics similar in colour. Generally, your cushion zipper will be located on the rear of one side of your cushion, wrapping 750mm into each adjacent side. However, for day-bed cushions, the zipper is located on the lower seam. You may specify an alternate location for your zipper in the ‘order notes’ when you place an order. The zip runs the full length of the rear of the cushion. We can also manufacture your cushion so that the zip comes around the side panels (usually about 150mm on each side), which makes it much easier to remove the cover for cleaning. Add this request to the ‘order notes’ when placing your order. Please Note: We highly recommend that you avoid removing your cushion covers simply due to the difficulty involved in replacing the filling, especially in larger cushions. Part of the difficulty in this process involves restoring the evenness of the filling, which may result in lumps and other irregularities.  
What Cushion Fabric Does Cushion House Australia Have?
Cushion House Australia has an extensive range of fabrics that are guaranteed to stand the test of time against the harsh Australian elements. We only utilise the very best, trusted Australian fabric brands such as Warwick and Sunbrella for our custom cushions. With hundreds of different fabrics to choose from, and the option to have samples of our fabrics delivered to your door for free, you can’t beat Cushion House Australia! We’re always adding new fabrics to our range, but if you can’t find exactly what you want, you are welcome to send us your own fabric for your custom bench cushion. However, if you do decide to use your own fabric, we do advise that you are certain it is suitable upholstery fabric. All of Cushion House Australia’s fabrics have been thoroughly tested to ensure they are hardy, fade-resistant and mildew-resistant. 
Do Your Cushion Fabrics Provide UV Protection?
Our fabrics have been tested and proven to provide up to 98.0% protection from harmful UV rays. Whites and lighter-coloured fabrics provide less protection than darker fabrics, which have more depth of colour. This protective factor is inherent in our custom cushion products and will not be reduced by usage or fabric exposure to the sun. 
How Do I Clean My Bench Seat Cushion?
Your custom bench seat cushion should be cleaned in the capacity denoted when choosing the respective fabric pattern during the design process. Care labels are attached to all our cushions to give exact cleaning instructions for the specific chosen fabric.  Machine washing the cover is not recommended. For the best results, we recommend spot cleaning your cushion fabric using cold water and a mild detergent. Machine drying is also not recommended – please air dry only.  
What Materials Are Used in Your Custom-Made Cushions?
All Cushion House Australia products are constructed from premium-grade materials that will last through wear and tear in any environment. We use only the very highest quality fabric, foam, zipping and thread, and guarantee the quality of these products in accordance with the manufacturer’s warranty. All components used in the manufacture of our cushions have been tested for durability, safety and comfort, so you have the security of knowing you have a fully backed product.
What Types of Foam Are Used in Your Bench Seat Cushions?
At Cushion House Australia, we utilise high-density and enduro-support foam when manufacturing indoor bench seat cushions. For outdoor we use quick-drying reticulated foam.  High-Density Foam
  • A popular all-rounder that can be used in all cushion designs
  • Backed with a five-year warranty
  • Recommended for seat cushions and back cushions
  • Suitable for outdoor areas that are undercover and not fully exposed to the elements
  • Treated with a protective shield against antimicrobial growth
Enduro-Support Foam
  • Highly specialised foam that has excellent bounce-back resilience and provides superb comfort
  • Is the perfect foam if you’re looking for something soft with a bit of a bounce
  • Backed with a ten-year warranty for commercial furniture applications
  • The recommended for commercial usage, seat cushions, back cushions and day beds
  • Flame retardant (AS/NZS 3744.3/Source2 or BS5852/Source5)
  • Suitable for outdoor areas that are undercover and not fully exposed to the elements
  • Treated with a protective shield against antimicrobial growth
Reticulated – Quick-Dry Foam 
  • This foam is ideal for furniture that will be exposed to the elements
  • The quick-dry is an open-cell foam that has the ability to allow water to penetrate the foam but won’t absorb like standard foams
  • Designed for maximum resistance to mould and mildew growth
  • Suitable for use in all outdoor areas
  • Treated with a shield to protect against antimicrobial growth
What is Dacron Wadding?
We add wadding to all of our custom-made cushions as a standard and at no additional cost to our customers. The main purpose of wadding is that it gives cushions a soft layer of protection between the cover and seating foam, greatly increasing the overall longevity of the cushion. Dacron wadding adds to the overall comfort of the cushion by giving it a softer feel when sitting and a more domed appearance for that added touch of premium luxury.  
Can I Get a Sample of the Fabric Before I Place an Order?
We offer free fabric samples for all our fabrics and are happy to post directly to you. Please note; a maximum of five free samples can be ordered per person – any more will incur a fee. 
How Much Does It Cost to Have a Custom-Made Bench Seat Cushion Made?
It’s not possible to give you an accurate cost on having a custom-made cushion made without having accurate measurements. However, we do have very competitive prices and offer solutions to suit everyone’s budget. For more information on cushion pricing, request a no-obligation quote from Cushion House Australia today!
What is Cushion House Australia’s Product Warranty?
Cushion House Australia has over 35 years of industry experience in manufacturing custom cushions. We have full confidence in the quality of our materials and the manufacturing process of our products. All of our products come standard with a lifetime guarantee on the quality and workmanship to ensure you never have an issue should your product need to be replaced or repaired. 
Does Cushion House Australia Ship Australia-Wide?
Cushion House Australia offer a competitively-priced nationwide delivery service delivering to all states within Australia: New South Wales (NSW), Queensland (QLD), Northern Territory (NT), South Australia (SA) Western Australia (WA) at a fixed $35.00 rate. 
How Long Will It Take To Get My Custom Cushion?
At Cushion House Australia, our experienced in-house team aim to complete your custom cushion order and have it shipped to you as quickly as possible. We are highly committed to completing your order in the smallest possible timeframe without ever compromising on quality. All of our custom-made cushions are hand-made by our talented team to meet your exact requirements. The usual time frame for delivery is roughly three weeks from the date you placed the order. We understand that sometimes you may require your custom-made cushion earlier. If you do require your cushion urgently, please contact our customer service team directly.
What Payment Options Does Cushion House Australia Have?
Cushion House Australia offer a variety of payment methods including bank transfer, PayPal, AfterPay, Visa, MasterCard and all other major credit cards. 
Why Choose Cushion House Australia?
At Cushion House Australia, we don’t just offer a complete service, we offer the very best service! Our customer service team has extensive experience in designing and manufacturing custom-made cushions for a variety of different purposes. We will always take your individual needs into account while recommending the best possible type of cushion, fabric, print or pattern for your specific application. For all types of cushions, indoor or outdoor, Cushion House Australia has you covered!
Do You Still Have an Unanswered Question?
The team at Cushion House Australia has a vast wealth of personal knowledge and many years’ experience within the upholstery sector. From the moment you place an order, we will keep in regular communication throughout the manufacturing process so you have complete peace of mind. If you still have an unanswered question, feel free to contact customer support by calling 1300 781 007, emailing info@cushionhouse.com.au, or by submitting an enquiry. We’re happy to help you with any questions you may have regarding our custom-made cushions.